Frequently Asked Questions
Everything you need to know about your Soundcore experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How does the 30-day money-back guarantee work?
If you are not completely satisfied with your purchase, you can return your undamaged product and packaging within 30 days of purchase for a full refund.
What kind of warranty comes with Soundcore products?
Most Soundcore products include an 18-month limited warranty that covers any manufacturing defects in materials and workmanship.
Are Soundcore earbuds and speakers water-resistant?
Many of our products feature IPX-rated water resistance. Specific ratings vary by model, ranging from sweat-proofing for workouts to full submersion protection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.
How do I update the firmware on my audio device?
You can easily update your device firmware by downloading the Soundcore App on iOS or Android and following the on-screen prompts while your device is connected via Bluetooth.